Customer Hub | One Inbox for Every Lead | Tampa Bay Marketing Company
Customer Hub

All your customer conversations, in one place

Every call, text, and message from your customers lands in one inbox. The Customer Hub texts new leads back in seconds, keeps every conversation in one place, and asks your happy customers for reviews, day and night.

Texts leads back in seconds Every channel, one inbox Asks for reviews
Missed calls Texts Facebook Web forms Instagram
Customer HubLive
Auto-reply on · one inbox for every lead
JM
Jenna M.Call8s

Missed call while you were on a job

Texted back in 8s
MT
Marcus T.Text2m

Can you come out Friday morning?

DR
Dana R.Facebook4m

Do you service the Brandon area?

Texted back in 6s
WL
New leadWeb form5m

Estimate request: yard drainage

LP
Luis P.Review9m

Review request sent after the job

5-star review left
PS
Priya S.Instagram12m

What are your hours today?

JM
Jenna M.Call8s

Missed call while you were on a job

Texted back in 8s
MT
Marcus T.Text2m

Can you come out Friday morning?

DR
Dana R.Facebook4m

Do you service the Brandon area?

Texted back in 6s
WL
New leadWeb form5m

Estimate request: yard drainage

LP
Luis P.Review9m

Review request sent after the job

5-star review left
PS
Priya S.Instagram12m

What are your hours today?

Why it matters

A missed call is a customer calling your competitor next

You get people found on Google, they pick up the phone, and then real life happens. You are on a ladder, under a sink, with another customer. The call goes to voicemail, and most people never leave one. They just call the next name on the list.

The Customer Hub closes that gap. The moment a lead reaches out on any channel, it answers, so the conversation starts while you finish the job in front of you. You paid to get found. This makes sure getting found turns into getting hired.

We get you found. The Customer Hub makes sure you get the call back.

How it works

How a lead becomes a booked job

Four steps that happen on their own, in the background, while you work.

  1. Step 01

    They reach out

    A call, text, web form, or message from Facebook or Instagram, on their schedule.

  2. Step 02

    The Hub texts back

    In seconds, a friendly message goes out so the lead stays warm instead of calling someone else.

  3. Step 03

    You reply from one place

    Every conversation waits in a single inbox on your phone, so nothing gets lost across apps.

  4. Step 04

    It asks for a review

    After the job, it invites your happy customers to leave a review that lifts your ranking.

What it does

Your whole front desk, in your pocket

Everything a good receptionist would do, running quietly on your phone around the clock.

One unified inbox

Calls, texts, web forms, Facebook, and Instagram all land in the same place.

Missed-call text-back

Miss a call and the Hub instantly texts them, so the lead does not go cold.

Appointment reminders

Automatic reminders cut no-shows and keep your schedule full.

Review requests

Asks happy customers for reviews at the right moment, which feeds your ranking.

Two-way texting

Reply to anyone by text right from the inbox. If you can text, you can run it.

Works around the clock

Nights, weekends, and while you are on a job, no lead waits until morning.

Common questions

Questions about the Customer Hub

What is the Customer Hub?

It is one simple app where every call, text, and web message from your customers lands in a single inbox. It texts new leads back in seconds, reminds them about appointments, and asks happy customers for reviews. A front desk that works around the clock.

Does it really text people back automatically?

Yes. The moment someone calls and you miss it, or fills out a form on your site, the Hub sends a friendly text so the lead does not go cold or call a competitor. You choose exactly what it says.

Which messages land in the one inbox?

Calls, texts, website forms, and messages from Facebook and Instagram all arrive in the same place, so you are not checking five apps to find your leads.

Do I need to be technical to use it?

No. It works on your phone and looks like a normal text thread. If you can send a text, you can run your whole front desk from it.

Is this separate from the rest of what you do?

The Customer Hub is part of the system we build for you. It works best alongside your Google ranking and website, so every lead you earn actually gets answered and turned into work.

Get found. Get the callback.

Stop letting leads slip away

Start with a free analysis. We will show you where you rank today and how the Customer Hub catches and answers every lead that ranking earns you.

Get a free analysis